This could also apply to a referral from a friend. Would you honestly tell them what needs to be improved, or for the sake of the relationship and peace not tell them and have them figure out on their own over time...
3 answers0 replies
Comments (3)
Unknown member
Sep 05
ah hard to say! i think depends on the relationship. generally speaking, it's hard for people starting out, a million things to fix so the vision is always rosier than the reality. encouragement plus honest feedback on fixable things i think is helpful. ive been studying the Grab app feedback for restaurants and find that responsiveness from the store on negative feedback actually does help improve service a lot. so the business is better for it. but in friendship, maybe can try with small easy solve tips first, see if it's well received and then give more if it is, stop if not!
2
Unknown member
Aug 29
Interesting question! I’ve always had the mentality that true friends will remain friends despite negative feedback and we have to deliver it to them with constructive criticism. Maybe we can even try helping them out one way or another!
2
Unknown member
Sep 02
Replying to
Totally! In my particular situation it's a friend of a friend that referred her services. I def am for supporting small businesses starting out but felt weird to be like...ah actually I didn't really love the service but def want to help the lady be successful. So in this case I think I'll reach out to the friend since I have a relationship with her rather than her friend. 😅
ah hard to say! i think depends on the relationship. generally speaking, it's hard for people starting out, a million things to fix so the vision is always rosier than the reality. encouragement plus honest feedback on fixable things i think is helpful. ive been studying the Grab app feedback for restaurants and find that responsiveness from the store on negative feedback actually does help improve service a lot. so the business is better for it. but in friendship, maybe can try with small easy solve tips first, see if it's well received and then give more if it is, stop if not!
Interesting question! I’ve always had the mentality that true friends will remain friends despite negative feedback and we have to deliver it to them with constructive criticism. Maybe we can even try helping them out one way or another!